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Performative Bafflement's avatar

The most fun contrarian take I've read this week!

But isn't "performance" the ultima ratio regum?

I am, like you, an "old" and took part in the Data Science Revolution of 2010 - now.

Basically, for about a decade, you could pull together a team of Phd’s (or those unambiguously smart enough to get a STEM Phd), and you could point them at some data and give them a business outcome or goal, and they could lift things by absurdly massive amounts, generally driving tens of millions of value per year with a team that cost only $1-2M. Bump conversion by 20-30%, drop costs by 20-50% by targeting things or using resources more intelligently, really dial in what factors were actually most important for driving various outcomes via modeling, segment customers in much more predictive ways, and so on. It was an arms race, of sorts - business is a competitive landscape, and those deltas are too big to ignore.

Sure, the amount of lift has leveled off after a decade plus of mining that arbitrage - but that level of optimization is now table stakes!

I really don't see how businesses operating on vibes can compete with such a high degree of data ingestion, processing, and modeling being the optimization table stakes today. Won't their competitors eat them alive, by pulling this very apparent and available lever?

Still, definitely some interesting food for thought, and I appreciated the read and the challenge to that viewpoint. Increasingly, maybe you have to get both of these right to succeed - good data handling and modeling may be table stakes, but so too might be cultural fluency and having the right vibe in your customer touch points, marketing, and sentiment.

Victor Eduoh's avatar

Someone already said it, but a have a "vibe" to say it again. Vibe is for revolution, data is for evolution. For if we wait for the data points to confirm everything before we act, we likely kill agency and adventure. But once agency and adventure create paths worth threading, it helps to become data-driven, specifically, for know which specific path to thread.

Great read, as always.

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