Thanks Benn for another great article. It resonates well with me.
I really wish for two things; one that everyone in the room speaks in a simple and welcoming language, keywords and external references don't help - the fastest way to a solution. Second, DS folks should appreciate the value in investing time in leveling up with the customer, lingo and skills wise, for both better customer experience and better product/service/feature overall. After all the customer have experienced the "problem" for much longer
Thanks Benn for another great article. It resonates well with me.
I really wish for two things; one that everyone in the room speaks in a simple and welcoming language, keywords and external references don't help - the fastest way to a solution. Second, DS folks should appreciate the value in investing time in leveling up with the customer, lingo and skills wise, for both better customer experience and better product/service/feature overall. After all the customer have experienced the "problem" for much longer